Nagar Palika Parishad Bhinga

This Refund Policy outlines the terms and conditions under which Nagar Palika Parishad Bhinga ("we", "us", or "our") processes refunds for payments made through the Digital ULB platform.

Please read this policy carefully before making any payments. By using our services, you agree to this Refund Policy.

1. General Refund Principles

Refunds for payments made through Digital ULB are governed by the following principles:

Refunds are only processed for overpayments or erroneous payments
All refund requests must be submitted within 30 days of the original payment
Refunds will be processed to the original payment method whenever possible
Processing fees may not be refundable in certain cases

2. Eligible Refund Cases

Refunds may be issued in the following circumstances:

Case	Description
1	Overpayment When a payment exceeds the actual amount due for the municipal service
2	Duplicate Payment When the same charge is accidentally processed more than once
3	Erroneous Payment When payment is made for incorrect or non-existent charges
4	Service Not Rendered When payment is made for a service that was not provided as promised

3. Non-Refundable Cases

The following payments are generally non-refundable:

                    Payments made more than 30 days prior to the refund request
Processing fees charged by payment gateways
Payments for services that have already been rendered
Payments made for statutory obligations (unless proven to be erroneous)

                

4. Refund Process

To request a refund, please follow these steps:

1

Log In

Log in to your Digital ULB account

2

Navigate

Go to the "Payment History" section

3

Select

Choose the transaction you wish to dispute

4

Request

Click "Request Refund" and provide details

Alternatively, you may visit the Nagar Palika Parishad Bhinga office with your payment receipt and valid ID proof.

5. Refund Processing Time

Refunds are typically processed within 15-30 working days from the date of approval. The actual credit to your account may take additional time depending on your bank's processing time.

6. Contact Information

For any questions regarding our Refund Policy or to check the status of your refund request, please contact: